Returns & Exchanges

At Umi Tea Sets, we want you to be completely satisfied with your purchase of our teaware. If your order does not meet your expectations, you may return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Contact Customer Support

  Email our support team with your order number and photos of the teaware to initiate a return authorization.

• 2.
  Secure Packaging

  Carefully wrap the ceramic or glass items in their original protective packaging to prevent breakage during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once we receive and inspect the tea set for damages, we will issue a full refund to your original payment method within 5-7 business days.